FAQs?

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We’ve got you covered

Here are some of the most common questions we get.

If you can’t find the answer you are looking for,

we’re only a WhatsApp message away.

Orders & Delivery

Everything about placing your order and delivery

Well that all depends on your order. If it is a stock order we generally dispatch in 2-3 days, the receipt of the goods depends on your location and the courier service. If it is a custom order we will give you a lead time when we send you your quotation .

Yes, we deliver nationwide. We generally use PUDO door to door courier services.

Yes. Once your order has been dispatched, we’ll provide you with the tracking details so you can follow your delivery.

Products & DIY Kits

All about our products and how to use them

No. Our castings are supplied unpainted, ready for you to paint and personalise yourself. That’s part of the fun!

We recommend acrylic craft paint. It works well on our plaster castings, is easy to use and gives you plenty of freedom to create your own colours and designs.

Yes. Where paints are included, the kit will clearly state what is included in the product description. This means you’ll know exactly what you’re getting before you order.

Our products are made with children’s creative activities in mind, but they are not toys. Younger children should always be supervised by an adult, particularly when using paints and with smaller castings or pieces.

Custom Orders

Custom made pieces for your special moments

Yes! We love creating custom orders for special occasions such as birthday parties, baby showers, weddings, girls’ nights and other celebrations.

We’ll need details such as the occasion, designs you would like, quantities, colours or other preferences, and the date you need your order by. We’ll then work with you to put together the best option for your event.

Custom-order lead times depend on the size and complexity of the order and the quantities required. Once we have your requirements, we’ll give you an estimated completion date before you place the order.

Where practical, we can provide a sample or example for approval before proceeding with a larger custom order. We’ll discuss this with you when finalising your requirements.

Payments

Payment methods and security

We offer the payment methods available through our secure online checkout. The available options will be displayed when you place your order.

Yes. Online payments are processed through our secure payment system. Your payment details are handled securely and are not stored by us.

Payment is required when placing your order. Custom orders will only be scheduled for production once payment and the order details have been confirmed.

Shipping & Collection

Delivery options and collection information

Yes. Collection is available by prior arrangement. Once your order is ready, we’ll let you know when and where it can be collected, that is if you reside in Cape Town.

We are based in Cape Town, Western Cape.

Delivery costs depend on the delivery method and destination. The available delivery options and applicable costs will be shown before you complete your order.

Yes. PUDO delivery is available as a convenient delivery option for selected orders. Your available options will be shown when arranging delivery or at the checkout.

General Questions

Miscellaneous questions you might have

We’re happy to discuss wholesale and larger-volume enquiries. Please contact us with details of what you’re interested in and the quantities you require, and we’ll see how we can help.

We create and stock products throughout the year, but availability can vary depending on demand and the designs currently available. If you have something specific in mind, please contact us and we’ll be happy to help.

You can contact us by WhatsApp, email or through our Contact page. We’re always happy to answer questions or help you choose the right products for your occasion.